If something is not right, we will make it right. This page is the short version — the full terms are in our refund policy.
How long you have
You have 24 hours after receiving your order to request a return if you are in Windhoek, or 3 days if your order was delivered to another town in Namibia.
What we need
The item must be unworn and unused, in the same condition you received it, with tags attached and in its original packaging. Bring your receipt or proof of purchase.
How to start a return
Call us on 081 300 1118 within the window above and we will arrange it with you. In Windhoek you can also bring the item to our store on Independence Avenue, opposite Zoo Park — Monday to Saturday 09:30–18:30, Sunday 09:30–15:00.
Please call before sending anything back. Items returned without a request first cannot be accepted.
When you get your money back
We inspect the return as soon as it reaches us. Once approved, you are refunded the same day you return the item, or the following day at the latest — in cash, by e-wallet, or back to the payment method you used.
Items sold by Pretty_things / The Queen Apparel
Almost everything on okea.shop is stocked and sold by OKEA, and the terms above apply to it. One seller on our platform, Pretty_things / The Queen Apparel, sets their own returns terms and handles each request case by case rather than under the fixed window above. The seller's name is shown on every product page. If your item was sold by them, call us on 081 300 1118 and we will put you in touch with them.
Damaged, faulty or wrong items
Check your order when it arrives. If anything is defective or damaged, or if you received the wrong item, call us straight away and we will sort it out. Faulty, damaged and incorrect items are not limited by the return window above, and we cover the cost of getting them back to us.
What cannot be returned
Perishable goods, custom or personalised orders, personal care and beauty products, hazardous materials, flammable liquids and gases. We also cannot accept returns on sale items or gift cards. If you are unsure about a specific item, call and ask before you order.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.
Questions? Call or text 081 300 1118 or email support@okea.shop.